Refund Policy

The client will have a period of up to fourteen calendar days from the reception of the product to exercise their right of waiver, without the need to state any reason.

The products returned must be in normal conditions (with their original packaging, without use or manipulation). Requisites for the refund are:

  • The product must be in the same state as it was delivered and must conserve the original packaging and labelling.
  • The delivery must be made using the same box in which it was received to protect the product. In the case where the box in which it was delivered cannot be used, the client must conserve it in a protective box so that the product reaches the company with the maximum guarantees possible.
  • It must include a copy of the delivery note inside the package.

In a maximum period of 30 days from the reception of the return, MY DRAP promises to make the refund.

If the cause of the return is that the product is defective or does not correspond to that ordered, MY DRAP will meet the costs of the return and the new delivery. If the reason is that they are not satisfied with the order, we will refund the amount but not the delivery costs or return costs.

The refund of the amount will be made once the returned order reaches our offices and with the same method of payment that has been used.

The exercising of the right of waiver will extinguish the obligations of the parties of executing the contract.

GUARANTEE OF THE PRODUCTS

MYDRAP guarantees that the products that are presented on its website for sale are endorsed by important commercial firms, and offer the maximum quality for their use or consumption.

For cases of a broken or defective product, the client must notify this within a maximum period of 24 hours, accompanied by a photo that shows the imperfections.

CUSTOMER SERVICE

If you have any doubt you can write to us at shop@mydrap.com or call us by phone (+34) 682 35 39 22 (Monday to Friday, 9 a.m. to 5 p.m., Spain).