Terms and conditions

GENERAL CONTRACTUAL CONDITIONS

Object

These general contractual conditions will expressly regulate the commercial relations between TEXIA SEAMLESS, S.L. (herein, MY DRAP) and the users who make a purchase of the products offered through this website.

We inform users that MYDRAP reserves the right to modify at any time these general contractual conditions, any foreseen extreme, respecting at all times the general conditions in force at the time of making the contract or purchase made by the user.

These conditions have drawn up in accordance with that established by Law 34/2002, of Services of the Information Society and E-Commerce, Law 7/1998 of General Contractual Conditions, legislative Royal Decree 1/2007 which passes the amended text of the General Law for the Defence of Consumers and Users in its last modification included in Law 3/2014 of the 27 March, Law 7/1996 of Ordination of Retail Commerce and as many legal dispositions that are applicable.

The user, with the acceptance of the terms and conditions states that they know and accept the procedures explained here as necessary to proceed to the purchase.

Information prior to purchase

All the users will be able to visualise in the website, classified by categories and sub-categories, all the products offered for their purchase. By clicking on each one of them, the user will be able to accede to the complete file of the product where a small description will be shown, with its availability, instructions for use and price.

MY DRAP reserves the right to decide at all times the products and services made available to the users on the online shop, whether temporarily or definitively. In the same way, it reserves the right to unilaterally modify, without prior notice, the prices of the products as well as the establishment of temporary offers for them.

All the prices are shown in euros and include the VAT applicable and/or any other tax that is of application. These prices will be the established price at all times, except for the possible orthographic errors shown. Transport is not included in the prices shown for the products, with its cost broken down later when finalising the purchase.

Purchasing system

The procedures to make a purchase of the products will be shown on the screen at all times and are described in these General Conditions.

To buy products, the user must click on the image to choose it. Once selected they must add it to their “basket”, at this time being able to choose to “continue shopping” or finalise the purchase by clicking on “go to till”. As the user is adding to their shopping basket what they wish to buy, they will be able to visualise it on the upper right-hand side of the website the “basket” with the products pending payment, which will update according to the products or services added, as well as the transport costs. If the user wants to see their order with more details, they can click on the “basket” and will be taken to another screen where they can see a summary of the products selected. From there they can return to choose between continuing shopping and confirming their order.

When the user has completed their shopping list, they must click on the “go to the till” button where they will find the breakdown of their purchase on the lower part. From this moment they must complete the information requested and select, if the case, the delivery address and invoicing, method of delivery, as well as pointing out the method of payment they wish to use.

System of Payment

Payment will be made by bank transfer to the holder of the company bank account BANCO SABADELL ES69 0081 5098 6700 0136 6047, or by credit card through the REDSYS payment gateway.

In case of payment by bank transfer, the order will not be processed until the full amount has been received in the account.

The payment through bankcard will be made through a payment gateway operated by the REDSYS platform with a secure server certificate according to the SLL protocol. The bank details entered are encrypted and transmitted securely to the services of the banking entity and are later verified with the emitting bank to avoid possible frauds and abuses. MY DRAP does not have the bank details or of the credit or debit card employed by the user to make the purchase.

When the amount of the purchase has been fraudulently or unduly charged using the number of the payment card, the buyer will have the right to demand the immediate annulation of the charge. However, if the purchase has in fact been made by the buyer and holder of the card and the demand for refund was not as a result of having exercised the right of waiver or resolution, they will be obliged before the company to the repayment of the damages incurred of this annulation.

Selecting the method of payment and having finalised the order, MY DRAP will always send an e-mail to the user confirming the order. The receipt that corresponds to the order will be available and can be visualised in the “my account” “orders” section of our website.

Sending of Orders

MY DRAP wants to inform its clients and users that the territory in which it accepts and distributes orders is understood as Spain. MY DRAP does not process orders through the web outside this territory. If a user is interested in receiving an article outside of the territory, they should contact the company through the form or by the e-mail shop@mydrap.com and we will study their request and duly inform them.

Delivery costs will vary according to the weight, the destination of the package and the delivery method. It should be added that these costs will be met by the buyer. The total price corresponding to delivery charges will be visualised in the summary of the order before proceeding with the purchase.

Rates and sending options

 

OPTIONS DELIVERY TIMES* PRICE
National Free 24 h from 100 
National Standard 24 h 6,50 
National Express before 2 p.m. the next day 9,90 


* The delivery date is calculated in working days.

* Orders made after 14 h will be prepared the next day.

The usual delivery date for the Spain is 24 hours and Canary Island is 48-72 hours. Delivery times: from 9 a.m. to 9 p.m. Monday to Friday, except bank holidays, according to the delivery route. These times may vary for logistical reasons or force majeure. In case of delays in delivery, MY DRAP will inform its client as soon as it is aware of this.

National deliveries

Deliveries are made from Monday to Friday, except on bank holidays. In the case that the client or the person authorised is not present at the time of delivery, a notification will be left and an SMS message sent so that they can collect the package at the nearest branch. If, after two days, they do not contact the branch to collect the order, it will be returned to MY DRAP.

MY DRAP emphasises the responsibility of the user of entering a full and correct delivery address. When the order is sent from distribution the client will be informed of this and the transport company will activate the monitoring functions to guarantee the delivery.

In the case that the client or person authorised are not present at the moment of delivery, and seven days have passed without being able to contact them or make the delivery, the costs for later resending will be met by the client.

Exceptions in delivery times:

During the special offers of the MY DRAP web, the delivery time may be longer than normal.

The MY DRAP holiday periods will be announced on the web and during the purchasing process.

MY DRAP will not assume any responsibility for delay in the delivery of the orders when this delay is the exclusive fault of the buyer or of the person authorised.

The client assumes the risks of deterioration, damage and loss of the products of the order from the moment of their delivery in accordance with the procedure ruled in these Terms and Conditions.

Refund Policy

The client will have a period of up to fourteen calendar days from the reception of the product to exercise their right of waiver, without the need to state any reason.

The products returned must be in normal conditions (with their original packaging, without use or manipulation). Requisites for the refund are:

  • The product must be in the same state as it was delivered and must conserve the original packaging and labelling.
  • The delivery must be made using the same box in which it was received to protect the product. In the case where the box in which it was delivered cannot be used, the client must conserve it in a protective box so that the product reaches the company with the maximum guarantees possible.
  • It must include a copy of the delivery note inside the package.

In a maximum period of 30 days from the reception of the return, MY DRAP promises to make the refund.

If the cause of the return is that the product is defective or does not correspond to that ordered, MY DRAP will meet the costs of the return and the new delivery. If the reason is that they are not satisfied with the order, we will refund the amount but not the delivery costs or return costs.

The refund of the amount will be made once the returned order reaches our offices and with the same method of payment that has been used.

The exercising of the right of waiver will extinguish the obligations of the parties of executing the contract.

Guarantee of the products

MYDRAP guarantees that the products that are presented on its website for sale are endorsed by important commercial firms, and offer the maximum quality for their use or consumption.

For cases of a broken or defective product, the client must notify this within a maximum period of 24 hours, accompanied by a photo that shows the imperfections.

Customer Service

If you have any doubt you can write to us at shop@mydrap.com or call us by phone (+34) 682 35 39 22 (Monday to Friday, 9 a.m. to 5 p.m., Spain).

Legislation applicable. Jurisdiction

These conditions will be ruled by Spanish legislation, which will be of application in that not stipulated in this contract in matters of interpretation, validity and execution.